At Mknar Ltd., your satisfaction is our top priority. If you're not completely satisfied with your purchase, we offer easy returns and exchanges to ensure your experience with us is as smooth as possible. Please read the details below regarding our return and exchange policies.

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1. Return & Cancellation Policy​

• Statutory Right to Cancel (14 Days): Under the Consumer Contracts Regulations 2013, you have a legal right to cancel your order within 14 calendar days of receiving your item(s) for a full refund, without providing any reason.

• 30-Day Extended Return Window: As an added service, Montessori Toys offers an extended 30-day return window from the date of receipt to return or exchange your item.

• Item Condition: To receive a full refund, returned items should be in their original condition, unused, and with original packaging where possible. You are permitted to inspect and examine the product as you would in a retail shop; however, we reserve the right to make a deduction from the refund if the product shows signs of use or damage beyond reasonable handling.

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2. Return Process​​

• Initiate a Return: Contact our customer support team at info@montessoritoys.co.uk to begin the return process. You may also use the Model Cancellation Form at the bottom of this page.

• Please provide your order number and, if you wish, any brief details or reasons regarding your request (providing a reason is completely optional for statutory 14-day cancellations). 

• Provide Photos (If Applicable): To help us process your request quickly and guide you with the correct return steps, our support team may request a few clear photos of the item and its packaging showing its current condition.

• Pack Your Item: Safely repack the item in its original packaging (or suitable secure packaging). Include all accessories, manuals, or parts that came with the product where possible.

• Ship Your Return: Our support team will provide you with the correct return address details, instructions, and a return shipping label where applicable.

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3. Refunds & Store Credit​

Refund Method:

For all eligible returns (including statutory 14-day cancellation window returns for change of mind, as well as defective, damaged, or incorrect items), refunds will be processed and automatically applied to your original method of payment within 5–7 business days of receipt and inspection. Optional Store Credit may be provided only if explicitly requested or preferred by the customer.

Defective, Damaged, or Incorrect Items:

If you receive an item that is defective, damaged, or incorrect, please contact us immediately. Upon approval, a full refund (including all original and return shipping costs) will be issued.

Original Shipping Costs:

For standard statutory 14-day cancellations, any standard outbound shipping fees paid at checkout will be fully refunded. Additional fees for premium/express shipping options are non-refundable.

Discounts and Coupon Deductions:

All refunds are calculated based on the actual amount paid after any applied discount codes, promotional coupons, or bundle discounts.

Condition of Items:

To receive a full refund, returned items should be in their original condition and packaging where possible. You are entitled to inspect the goods as you would in a retail store; however, we reserve the right to make a deduction from the refund if the product shows signs of use, wear, or damage beyond reasonable handling.

Return Shipping Fees:

Return shipping costs are covered by us if the product is defective, damaged, or incorrect. For voluntary change-of-mind returns after the statutory window, the customer is responsible for the return shipping costs.

Responsibility for Return Packages:

We recommend using a trackable shipping service or purchasing shipping insurance for return packages, as we cannot be held responsible for items lost or damaged in transit back to us.

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4. Exchanges

• Exchange Window: If you would like to exchange an item for a different size, color, or variant, please initiate the exchange within 30 days of receiving your order by contacting our support team.

• Condition of Items: Items submitted for exchange should be in their original condition and packaging where possible, showing no signs of wear or damage.

• Exchange Process & Shipping: Once your return item is received and inspected, we will dispatch your replacement item. For voluntary exchanges (change of mind or preference), the customer is responsible for the return shipping cost of the original item, while we will ship the replacement item to you free of charge.

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5. Return Shipping Costs

• Defective, Damaged, or Incorrect Items: If you received a defective, damaged, or incorrect product, we will cover the full return shipping costs.

• Change of Mind: For returns due to a change of mind or personal preference, the customer is responsible for paying the return shipping fees.

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6. Non-Returnable Items

In accordance with UK consumer legislation, certain types of items cannot be returned or refunded unless they arrive defective or damaged. 
These include:
Gift cards / Digital vouchers
Customized, personalized, or custom-made product

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7. Late or Missing Refunds​

• Refunds are processed automatically to your original payment method within 5–7 business days after we receive and inspect your returned item (and no later than 14 days from the cancellation notice/return receipt).

• If you have not received your refund within this timeframe:

• First, check your bank account or credit card statement again.

• Contact your credit card company or bank, as processing times may vary before a refund is officially posted.

• If you have completed these steps and still have not received your refund, please contact us at info@montessoritoys.co.uk.

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8. Contact Us & Company Information

If you have any questions regarding our Return & Exchange Policy, please contact our customer support team:

• Email: info@montessoritoys.co.uk

• Contact Page: [Contact Us Link]

Operating Entity & Registered Address:

MKNAR LTD (Trading as Montessori Toys)

Company Registration Number: 15418451

Registered Office Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

(Note: This address is an administrative registered office only and is not open to product returns. Please contact us prior to sending any returns to receive the correct return warehouse instructions).