Shipping & Returns

At Mknar Ltd., your satisfaction is our top priority. If you're not completely satisfied with your purchase, we offer easy returns and exchanges to ensure your experience with us is as smooth as possible. Please read the details below regarding our return and exchange policies.

1. 30-Day Return Policy

• You have 30 days from the date you received your order to return or exchange an item.

• To be eligible for a return, your item must be in original condition and unused, with all tags, labels, and original packaging intact.

• Items that are damaged due to misuse, improper care, or not in their original condition will not be accepted.

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2. Return Process

1. Initiate a Return: Contact our customer support team at info@montessoritoys.co.uk to begin the return process. Please provide your order number and reason for the return.

2. Pack Your Item: Safely repack the item in its original packaging. Include all accessories, manuals, or parts that came with the product.

3. Ship Your Return: We will provide you with return instructions and the return shipping label if applicable.

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3. Refunds & Store Credit

Defective, Damaged, or Incorrect Items:

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your full refund will be processed and automatically applied to your original method of payment within 5–7 business days. In these cases, return shipping costs will also be covered by us.​

Change of Mind & Voluntary Returns:

For returns resulting from a change of mind, personal preference, or incorrect item selection, refunds are issued exclusively in the form of Store Credit (Gift Voucher). This credit can be used for any future purchase on our store and has no expiration date.​

Discounts and Coupon Deductions:

All refunds or store credits are calculated based on the actual amount paid after any applied discount codes, promotional coupons, or bundle discounts. Discount values applied at the time of purchase will be deducted from the total refund amount.​

Condition of Items:

To be eligible for a return or store credit, items must be unused, in their original packaging, unopened, and in the same condition as when you received them. Items that show signs of wear or are damaged upon return may be rejected or subject to a restocking fee.

Return Shipping Fees:

Return shipping costs are covered by us only if the returned product is defective, damaged, or incorrect. In other cases, the customer is responsible for the shipping cost. Original shipping costs (if any) are non-refundable.

Responsibility for Return Packages: We are not responsible for returned items that are lost, stolen, or damaged during return transit. We strongly recommend using a trackable shipping service and purchasing shipping insurance for higher-value returns.

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4. Exchanges

• If you would like to exchange an item for a different size, color, or variant, please initiate the exchange within 30 days of receiving your order.

• Items for exchange must be in original condition and packaging.

• We will ship the new item once the original item has been received and inspected.

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5. Return Shipping Costs

• Defective or Damaged Items: If you received a defective or damaged product, we will cover the return shipping costs.

• Change of Mind: For returns due to a change of mind (e.g., wrong size, didn’t like the product), the customer is responsible for the return shipping fees.

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6. Non-Returnable Items

Certain items cannot be returned. These include:

• Gift cards

• Customized or personalized products

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7. Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account again.

• Then contact your credit card company, as it may take some time before your refund is officially posted.

• If you’ve done all of this and still have not received your refund, please contact us at info@montessoritoys.co.uk.

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8. Contact Us

If you have any questions regarding our return and exchange policy, please feel free to contact us at info@montesoritoys.co.uk or visit our [Contact Page]. We are here to help!

This policy provides clear instructions for customers on how to return or exchange their items and ensures transparency in the refund and shipping cost responsibilities. Let me know if you'd like any specific changes or additional details!